Purchases may take up to fourteen days to ship, but we will always endeavour to be as fast as we can. If we are unable to ship within fourteen days we will email you with an estimated dispatch date and offer the option of order cancellation. If you would like an express service please contact us first on [email protected] and we will do our very best to help.
Orders will be dispatched by one of our experienced delivery companies. Smaller UK orders can usually be delivered within 48 hours (business days only). International orders will depend upon the final destination.
For couriered works we ship by art specialists Aardvark. We will contact you to arrange a convenient delivery time. Given the precious nature of your order, the courier will need a signature from somebody at the delivery address.
For UK shipping and international shipping via courier your artwork will be carefully packaged in the gallery by one of our experienced staff.
For international specialist art shipping each item is individually packaged by a specialist international art shipper.
For international deliveries the cost includes insurance but does not include additional charges for local taxes, duty, customs charges or quarantine inspection fees.
We endeavour to reuse and recycle packaging materials wherever possible.
We hope that you’ll love anything you buy from Lux Gallery, but we understand that you may have second thoughts when your new artwork arrives.
If you are not happy with your purchase, you may return it with the receipt to Lux Gallery for a full refund (excluding shipping costs) providing the following conditions are met:
- You must contact us by email advising us of its return within 7 days of your order’s arrival with you.
- Artwork must be returned in its original packing and undamaged (and unworn in the case of jewellery) to Lux Gallery, 13 Greenfield Crescent, Birmingham, B15 3AU
- It must be received back in the gallery within 10 days of the artwork’s arrival with you.
- You must pay for shipping the work back to us and for insurance of the work during transit to us.
Provided the above conditions have been met, we will arrange for a full refund of the costs of the artwork to you. You will not be refunded the delivery or return costs and a refund will not be made until the work has been returned undamaged to us with your receipt of purchase. Payments will be made promptly on the return of any goods and in any event within a maximum of 30 days from the cancellation of the order.
The above conditions do not apply to earrings, special orders, or to work made to order, which are not returnable.
Your statutory rights will not be affected.