What forms of payment do you accept?
We accept Visa, Mastercard & American Express for online sales. We accept cash in store. Unfortunately, we aren’t able to accept cheques. If you wish to pay by PayPal or Bank Transfer, please contact us, and we can send you a payment link.
Do you accept international orders?
Please contact us first to discuss this before placing any orders online.
I made an error when I submitted my order – how do I correct it?
If you’ve noticed an error after you have submitted your order please get in touch as soon as possible and we’ll correct it. Same goes for misspelled email addresses. Contact [email protected]
Do you offer a discount to the trade?
If you wish to purchase more than three works of art, framed or unframed, we will be happy to discuss the terms of our trade discounts. Drop us a line at [email protected]
Are Lux VAT registered?
When Lux Gallery opens, we will be VAT exempt, but are likely to start having to charge VAT on all products and services within 6-8 months. However, some of our artists are VAT registered, so we have to charge VAT on their share of the sale price.
How will my art be shipped?
For rolled/smaller prints, jewellery, some ceramics, and smaller works, we usually ship via Parcelforce. This is a 48 hour service that is trackable (business days only). Customers will receive a tracking number for their order on the next working day.
For larger expensive works, we use Aardvark. These are specialists in shipping high-end pieces of art and antiquities. Please allow up to 2 weeks for deliveries of high end art works. Lux or Aardvark will contact you directly to arrange delivery.
Please note that deliveries to non-mainland UK, or overseas will take longer, and may require third party companies to complete journey.
Do I need to be home when the work is delivered?
Given the precious nature of your order, the courier will need a signature from somebody at the delivery address.
Do you ship internationally?
Yes, we are able to offer worldwide shipping on all artwork, but please contact us first for a quote.
Prices will vary according to weight, size and destination country. Your item may also be liable for import duty, please check with us whether this is included in the quote.
How is the artwork packaged?
For UK shipping your artwork will be carefully packaged in the gallery by one of our experienced staff.
For international shipping each item is individually packaged by a specialist international art shipper.
Do you do returns?
We hope you’ll love anything you order from Lux Gallery, but if for any reason you have second thoughts on seeing the piece, you’re at liberty to return the item for a full refund or credit note. You need to get in touch with us within seven days of the artwork being delivered in order to arrange a return. Please see our Returns section for the terms of our Returns Policy. We are unable to refund any shipping charges unless the item is damaged.
What should I do if I receive a damaged work?
Please contact us straight away. You’ll need to send us details of the damage plus photos. We’ll then arrange for the refund or replacement of the artwork. Please see our Returns Policy for more information.
How can I cancel my order?
You can cancel an order at any point prior to dispatch. Email us at [email protected] or telephone us, and we will ensure it is cancelled and your card refunded.
How do I have my artworks displayed in the gallery?
Please see our page about artist submissions here